Why did I not receive an order confirmation?
We always send out an order confirmation and after processing and shipping a shipping confirmation with all relevant data for your order and the revocation.
If you did not receive an order confirmation, there are several reasons:
1. Typo. Maybe there was a typo when entering your email address. If you are not sure, just contact us at: email@example.com, or call us on our shop opening hours: (49) -0611-5410298
2. It is quite possible that our messages have been defined as spam by your program and are therefore in the "Suspected Spam" folder. Open the mail with the known sender of "RENIO & CLARK" and click on the note "do not treat as spam". Your e-mail provider "RENIO & CLARK" automatically takes over your so-called "Whitelist". Afterwards you will receive all notifications with the sender "RENIO & CLARK" in the usual inbox.
3. Pre-sorting by your software provider: Programs such as Outlook only retrieve mail from the inbox folder of your email provider. If you miss a notification from us, we ask you to check directly with your e-mail provider on the Internet, if you may have received mail from us. Because maybe there was a pre-sorting by your provider and our mails were assigned to another folder, e.g. land in your spam filter (see 2)
Also in cases 2 + 3 you can contact us at any time by email: firstname.lastname@example.org (or by phone 0049-611-5410298 at the opening times mentioned above).
All parcel shipping products we ship worldwide to the rates of DHL. If your country is not available in the selection list, please contact us.
All non-parcels are shipped by freight carrier. For this we will pick out and present you the cheapest offer. Using our delivery service, we charge 39ct / km.
What to do if my package or content is damaged?
All products are carefully packed and transport-safe according to DHL's requirements. Should a package or its contents nevertheless be damaged, please fill out the form "damage report" and within 7 days return it to your post office. You will receive a copy of the "damage report", upon receipt of the claim with us, (by mail as a scan to info (at) renioclark.de or letter (Renio & Clark, Oranienstr 25 - 27, 65185 Wiesbaden))
Only then we can provide you with an immediate replacement for insurance reasons. We are happy to help you, therefore,please, contact us.
Information about the right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of revocation, you must inform us (Renio & Clark / Wende Gbr. Oranienstr 25 - 27, 65185 Wiesbaden, Tel .: 0049 611 54 10 298 E-mail: email@example.com) by means of a clear statement ( eg a letter or e-mail sent by post) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. Sample cancellation form
If you make use of this option, we will immediately send you (eg by e-mail) a confirmation of the receipt of such a revocation.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery offered by us) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We can refuse the repayment until we get the goods back.
You have the goods immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract
Renio & Clark,
Oranienstr. 25 - 27,
to be returned or handed over. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.
You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Non-return shipments can not be accepted, please frank your shipment sufficiently.